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Ahmed Murtaza has worked in customer service for over 20 years. Ahmed began their career as a supervisor at TeleCard Limited in 1997. In 2007, they became the manager of customer services at World Call Limited. Ahmed held this position for a year before moving to Fulcrum, where they are currently the head of operations.

They are on a team with Shomayl Chowdhury - Head of Learning & OD, Saleem Khan - Head of Finance, and Qamar Iqbal - Director, Finance. Ahmed Murtaza reports to Rukhsana Asgher, CEO.