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Tom B. has extensive experience in customer success and support across several technology companies. Currently serving as Vice President of Customer Success at ArangoDB since April 2024, Tom B. has previously held significant roles such as Head of Customer Success and Support at Sentry and Tecton, as well as VP of Customer Success and Support at Instana. Other notable positions include Director of Customer Success at Tigera and Senior Director of Customer Success at Apteligent. Additionally, Tom B. has contributed as an advisor and mentor in the customer success space. Tom B. holds a BA in Economics and History from Tufts University.