Robert D. is an accomplished IT Operations Manager at Forward Thinking Technology Solutions since April 2021, where the individual has successfully designed and launched two service desk operations that surpassed industry benchmarks in customer experience. Previous roles include serving as Information Technology Service Manager, ensuring IT services aligned with enterprise-level business objectives in the insurance sector, and as Senior Manager for Global Workforce Onboarding & Integration at Everest, where the focus was on enhancing onboarding processes across global operations. Experience at Apple spanned from May 2007 to April 2021, where leadership in sales contributed to improved service delivery and customer loyalty. Robert D. is also pursuing a Bachelor of Business Administration at Northampton Community College, focusing on business and management.
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