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Steve Wood has extensive experience in service operations management, with a current position as Service Operations Manager at FTSE since March 2010, overseeing global operational services and ensuring adherence to service standards, incident management, and client relationship management. Prior roles include IT Operations Manager at Laing O'Rourke, Global Service Manager at ING, and Network & Telephony Manager at Capita, where responsibilities spanned from service management processes to strategic direction for network services. Early career experience includes roles at Colonial Financial Services and Capita IT Services, focusing on operational services and technical support. Steve Wood's educational background includes attendance at Maidstone School for Boys from 1979 to 1981.