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Alice VAN HOORN currently serves as the Head of Customer Experience for UK & EU at Frozen Brothers, a position held since January 2024. Previously, Alice held various roles in customer experience and care, including Customer Care Operations Manager at Stitch Fix, where responsibilities focused on team leadership and achieving key performance metrics. Alice's career also includes positions such as Customer Experience Lead at Christian Louboutin and Team Leader for Global Customer Experience at AllSaints Retail Ltd. With diverse experiences spanning over a decade in the retail and e-commerce sectors, Alice has cultivated expertise in customer engagement and service operations. Alice's educational background includes a Master's degree from Regent's University London and degrees in International Business and Business/Commerce from various institutions, reflecting a strong foundation in business principles.