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Randy R. has extensive experience in the aviation industry, currently serving as Vice President of Airport Customer Service at Frontier Airlines since July 2018, overseeing daily operations across approximately 100 airports in nine countries and two US territories, with 7 direct reports and a large team of external aviation professionals. Prior to this role, Randy R. was a Senior Director of Airport Operations at Executive Consulting, providing executive leadership to transform underperforming operations, and served as Regional Vice President at Menzies Aviation, leading commercial aviation initiatives. Randy R. also held various leadership positions at Spirit Airlines, focusing on airport services and customer recovery, and has experience in customer service management at Atlantic Coast Airlines and Northwest Airlines. Academic credentials include an MBA from Florida International University, a BA in Philosophy from Rhode Island College, and an AA in Liberal Arts from Community College of Rhode Island.