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Daniel McMartin is an experienced IT Operations Manager at Freedom Australia since July 2007, leading the Infrastructure and Service Desk teams while focusing on enhancing operational efficiency through ITIL-aligned processes and transitioning to Microsoft Azure public cloud. Previously, Daniel held various roles at Multi Vendor Support Services, including IT Infrastructure Manager, Systems Administrator, and Helpdesk Analyst, as well as a Helpdesk Representative at Koscom Computers. Daniel's educational background includes a Higher School Certificate from Wyong High School and studies at Newcastle University.