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Karen Horstman has extensive experience in customer service and technical support across various industries. Currently a Customer Service Representative at f'real foods since April 2016, Karen manages inbound calls and email inquiries related to billing, service, and marketing. Prior roles include Technical Support Representative at f'real foods, Resolution Specialist and Customer Service Representative at Synchrony Financial, and Resource Planning Coordinator at CVS/Caremark. Karen's experience also includes significant positions at AT&T, where responsibilities encompassed process development and managing customer complaints. Early career work involved loss prevention investigation at Marshalls. Karen holds a Bachelor's degree in Computer Information Systems from Friends University and an Associate's degree in Administration of Justice from Johnson County Community College.