Jackie Wong currently serves as the AVP of Business Process Excellence & Innovation at Frasers Hospitality, following a role as General Manager for Regional Operations at the same company. Previous experience includes positions as General Manager of ifc Residence at Sun Hung Kai Properties Limited and Area General Manager at Shama Shanghai Property Management, as well as General Manager at Shama Luxe Huashan. Jackie Wong is pursuing a Master of Business Administration in Hospitality and Tourism Management at Edinburgh Napier University, with prior education at Shatec from 1989 to 1991.