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Lilia Oukassi is an experienced professional in client experience and logistics management, currently serving as Product Owner Expérience Client Groupe and Chef d’équipe Call Center at FRAIKIN France since July 2020. Prior roles include Chef d’équipe Pôle Planification at FIDUCIAL FPSG and Chargée de Planification at Majikan, where expertise in competency matrices was developed. Earlier experience includes responsibilities in logistics and customer service management at interditaupublic.com and Darty, as well as event project management at Groupe Bertrand. Lilia Oukassi holds a Master's in Logistics from Institut NEMO, a BTS in Transport & Logistique from Lycee Leonard de Vinci, and a Baccalauréat in Commerce from Lycée André Boulloche.