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Thuy Anh Pham (Ashley) is a skilled professional with extensive experience in presales, account management, customer support, and marketing. Currently serving as a Presales Specialist at FPT Digital Processing Service since 2024, Thuy Anh specializes in client requirement analysis, proposal development, and project alignment. Previously, as a Senior Account Manager at SmartOSC, Thuy Anh demonstrated a strong commitment to understanding enterprise needs and delivering tailored digital solutions. With a background in customer support and product operations at Got It, Thuy Anh utilized various tools to optimize processes and enhance the customer experience. Additional roles included partnership management at OSIM Vietnam and a marketing coordinator position at St. Paul American School Hanoi. Thuy Anh's career began at Samsung Electronics, where leadership and teamwork were key. Thuy Anh holds a Bachelor's degree in English with a focus on finance and banking from Vietnam National University, Hanoi.