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Edmond Zhang is a seasoned hospitality professional with extensive experience in quality assurance and learning development. Currently serving as a Quality Assurance Manager at Four Seasons Hotels and Resorts since September 2023, Edmond previously held significant roles at Banyan Tree Hotels & Resorts from December 2015 to September 2023, including Learning Manager and Assistant Manager of Learning Development. Prior to that, Edmond worked as a Training Executive at Sheraton Grand Macao Hotel, Cotai Central, from October 2014 to December 2015, and as a Senior Guest Service Agent at Marriott Vacations Worldwide Corporation from October 2012 to October 2014. Educationally, Edmond holds a Bachelor's degree in Hospitality Administration/Management from Macau University of Science and Technology, earned between 2008 and 2012.