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Dan Crowder has extensive experience in IT support and management, currently serving as the Support Desk Manager at Fountain Tire since March 2014, where responsibilities include directing support analysts, establishing performance metrics, and leading team development initiatives to enhance customer satisfaction and ticket resolution. Prior experience includes roles at Crowder Consulting Service Inc. and the University of Alberta, where Dan effectively managed teams and streamlined processes to improve operational performance. Notable past positions at Dell Canada involved leading large teams in technical support and service account management, where Dan focused on performance management, customer satisfaction, and technical issue resolution. Dan holds an education from the DeVry Institute of Technology.