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Felix L. is a seasoned professional in customer experience and call center management with extensive leadership experience spanning over two decades. Currently serving as a Senior Customer Experience Executive at Foundation Medicine since May 2021, Felix has a proven track record in enhancing customer service standards and developing operational efficiencies. Previous roles include Director of Call Center and Business Support Operations at Yes You Can! and Director of Call Center Operations at Centah Inc., where Felix demonstrated expertise in training, mentoring, and optimizing team performance across multiple departments. Felix has successfully led large teams in various organizations, consistently exceeding sales goals and enhancing service resolutions. Educational pursuits include human resources management studies at the University of Phoenix and training at Burdett School.