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Joseph Young is a skilled professional in Five9 administration and data analytics, currently employed at Foundation Finance Company LLC since October 2022, where collaboration with business staff to align information systems with organizational needs is a key responsibility. Prior to this role, Joseph served as a Senior Five9 Administrator at Vivint Smart Home from March 2019 to October 2022, achieving significant success in optimizing the outbound call center, resulting in a $4.5 million revenue increase by the end of Q4 2019. Joseph Young holds a degree in Full Stack Network Engineering from NexGenT, completed between 2019 and 2020, specializing in Network and System Administration.