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Xavier Jahan is an experienced professional with a strong background in customer relationship management and digital project leadership. Currently serving as Responsable Plateforme Relation Client Omnicanale at Fortuneo since March 2019, Xavier manages a team focused on omnichannel client relations, handling over 240,000 inbound contacts weekly and one million client interactions monthly. Prior experience includes roles at Generali as Responsable Projet CRM DIGITAL, where Xavier enhanced digital client relationships, and at SFR in various CRM project management positions, implementing data management solutions and multichannel marketing strategies. Xavier holds an MBA in Marketing from Université Laval and is currently advancing skills in professional coaching through INTERNATIONAL MOZAIK.