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Phil Wilkerson possesses extensive experience in technical support and operations within the telecommunications industry, highlighted by ongoing service as a TIER II/TIER III CTAC Support Engineer at Fortress Solutions since April 2019. Previously, Phil served as a Tier 2 NOC Specialist at Frontier Communications from March 2015 to March 2019, and held a long tenure at Alcatel-Lucent from 1984 to 2015 as a Senior Technical Support Engineer, providing advanced remote and onsite support for critical telecommunications products. Phil began professional journey as a Transportation Specialist at DSC Communications, demonstrating strong capabilities in emergency logistics and support operations. Educationally, Phil has completed technical training at Alcatel University and holds a high school diploma from Bryan Adams. Skills include effective outage management, strong communication and organizational abilities, and flexibility in working hours.