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Ketna M. currently serves as the Contact Center Team Manager at FortisBC since May 2019, bringing extensive experience in childcare management from previous roles as Center Director at the Rossland Child Care Society and other childcare centers. Prior to FortisBC, Ketna M. effectively oversaw operations, ensured compliance with licensing standards, managed budgets, and fostered staff development at organizations such as Golden Bear Children's Center and Little Angels Day Nursery. Furthermore, Ketna M. has a solid foundation in retail management with roles in various companies, including GHOST and Karen Millen, where skills in staff management, customer service, and sales were developed. Educational qualifications include a Bachelor of Arts in Sociology from Middlesex University and a CELTA certification from the Lewis School of Languages in Barcelona.