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Caleb Kelley is a seasoned professional with extensive experience in customer support and systems management. Currently serving as the Director of Systems at Fortis since March 2018, Caleb manages the Salesforce Platform, overseeing global travel consulting initiatives. Previous roles include Supervisor of Trouble Resolution at Windstream Enterprise and Supply Chain Customer Support Manager at ROi Resource Optimization & Innovation, where significant accomplishments included the successful implementation of Salesforce CRM and transitioning to a Cisco IP phone system. With a strong background in enhancing productivity and team performance, Caleb has demonstrated leadership across several positions, including roles at Expedia, T-Mobile, and AT&T. Caleb holds a Bachelor of Science degree in Pastoral Theology from Baptist Bible College.