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Toussaint Kitangwa is an experienced IT professional currently serving as an Endpoint Engineer at Fortis Solutions Group since July 2024. Prior roles include Desktop Support Engineer at Triumph Financial, Inc. and Santander Consumer USA, where Toussaint excelled in endpoint management, user configuration, and technical support. Notable achievements include exceeding service level agreements (SLAs) by 20% while managing IT ticket resolutions and contributing to the successful onboarding and off-boarding of users. Toussaint’s technical proficiency encompasses software support, Active Directory management, and user account troubleshooting, enhanced by earlier experience at Microsoft as a MileIQ support agent and as a Service Desk Analyst at Altice USA. An Associate's degree in Computer Science from Richland Community College and a CompTIA+ certification further complement Toussaint's expertise in the field.