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Mike Waller has extensive experience in operations and workforce management, currently serving as the Administrative Operations Manager and previously as the Workforce Management Administrator for the City of Fort Worth since October 2016. Prior to this role, Mike held the position of Manager of Operations at EMSI from August 2014 to July 2016 and worked for Bank of America from May 2010 to August 2014 as the Forecasting and Scheduling Manager/Operations Consultant, overseeing workforce management functions for Banc of America Insurance Services. Earlier career roles include Sales and Service Support Specialist at McKesson, Supervisor at FEMA, Sales and Service Manager at Wells Fargo Bank, and Preload Supervisor at UPS.