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Makaela H. has a diverse background in customer support and service roles, beginning with a position as a Cashier at Jumpstreet Indoor Trampoline Park in 2011. Over the years, Makaela progressed through various roles, including Sales Associate at A'GACI LLC, Shift Supervisor at Red Mango, Inc., Customer Service Representative at Hilton Worldwide, and Online Automotive Representative/Escalation Specialist at Sears Holdings Corporation. Subsequent experience includes managing social media interactions and customer communications as a Social Media Manager/Community Specialist at [24]7.ai, followed by a role as Service Dispatcher at AppFolio, Inc., where responsibilities involved coordinating maintenance jobs and liaising with property managers. Currently, Makaela serves as a Billing Customer Support Specialist at Formstack since February 2021. Makaela completed a diploma in General Education from Plano West Senior High School and is currently pursuing further education at Dallas College.