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Mark Hood is an experienced retail management professional with a strong background in driving sales and developing high-performance teams. Currently serving as Store Manager at Forever 21 since May 2016, Mark has a proven track record of strategizing action plans to enhance staff performance and customer satisfaction. Previously, Mark held the position of Store Manager at Victoria's Secret from April 2011 to October 2015, where similar responsibilities included recruiting and managing a large team of associates. Earlier roles at Macy's involved significant leadership in merchandising and operations, contributing to the flagship store's design and customer experience during extensive renovations. Mark holds an Associate of Arts degree in Graphic Design from the Art Institute of Fort Lauderdale, earned between 1984 and 1987.