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Kara Gifford is a seasoned professional with extensive experience in customer success and experience management, currently serving as Customer Success Strategy Manager at Ford Pro since March 2022. Prior to this role, Kara held multiple positions at Ford Motor Company from July 2007 to March 2022, including Customer Experience Manager, Pricing Manager, Product Development Profit Supervisor, Cost Analyst, and US Revenue Analyst. Kara's academic background includes a Master of Business Administration (MBA) in Entrepreneurship/Entrepreneurial Studies, Marketing, and Strategy from The University of Chicago Booth School of Business, and a Bachelor's degree in Finance from the University of Illinois Urbana-Champaign.