Derek Maddox is an experienced professional in technical support and security operations, currently serving as an Implementation Manager at Ford Pro since June 2022, focusing on diagnosing EV charger hardware and software issues while maintaining customer service levels. Previously, Derek worked at DoorDash as a Global Safety and Security Support Agent II/Investigations Lead, where responsibilities included triaging security-related incidents and revamping SOP databases. Derek's tenure at Wells Fargo spanned several roles, from Security Analyst to Security Response Technical Analyst, providing escalation support and training on security procedures. Earlier positions include Phone Banker at Wells Fargo and Department Merchandising Supervisor at Walmart, showcasing a diverse skill set in customer relations and team management. Derek holds an Associate of Science degree in Engineering from Mesa Community College.
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