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Dilan İçer currently serves as a Ford Trucks Business Development Specialist and Scrum Master at Ford Otosan since June 2022, focusing on managing branded insurance processes and reporting performance metrics. Previously, Dilan worked as a Business Analyst and CRM Manager at Sodexo Entegre Hizmet Yönetimi, overseeing CRM processes and training sales teams. Dilan participated in a Data Science and Machine Learning Bootcamp, acquiring skills in Python, data manipulation, machine learning, and big data analytics. Additionally, Dilan has experience as a Market Research Analyst at HAVI, where responsibilities included supporting senior management with market strategy and sales team CRM. Dilan's career began with an internship at Ipsos. Dilan holds a Bachelor's degree in Statistics from Yıldız Teknik Üniversitesi, completed in 2020.