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Sheraz Hussain is a Customer Success Manager at Forcepoint since December 2018, previously serving as a Technical Account Manager. In this role, Sheraz develops a comprehensive understanding of customers to identify expansion opportunities and enhance product value, fostering strong relationships with both technical teams and senior management. Prior experience includes positions as a Critical Situation Manager at Microsoft, where Sheraz addressed high-priority escalations for major clients, and as an Escalation Supervisor at Hitachi Data Systems, managing communications and technical teams during escalations. Sheraz's career commenced at Vodafone, progressing through roles that included Service Support Specialist, Network Support Technician, and Transition Support Manager. Sheraz holds a Bachelor of Science in Business Information Systems from the University of Central Lancashire.