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Francisco Javier Lopez de Lerma Benavente is an experienced BOT UX Developer currently at Sabio España since January 2022, specializing in IVR solutions using JavaScript and VoiceXML. Concurrently, Francisco is involved with Fonetic, focusing on IVR development for Vodafone and serving as Scrum Master, facilitating team processes. Previous roles include consulting positions at PlusNet Solutions and Altran, where Francisco developed IVR solutions for Jazztel and strategized client communications for ING, respectively. Early career experience includes a Junior Programmer role at Indra, working on payment gateway development, and a developer position at Universidad de Extremadura, focusing on software for voice analysis. Francisco holds a degree in Sound and Image Engineering from Universidad de Extremadura.