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Shawn Abbott is a seasoned technical support professional with over 24 years of experience in the education technology sector. Currently serving as a Senior Technical Support Analyst at Follett School Solutions since January 2010, Shawn develops training programs for first and second level analysts and provides advanced support for K-12 Resource Management Automation systems and Aspen SIS, collaborating with high-profile clients such as Baltimore County and New York City DOE. Previously, Shawn worked as a Technical Support Trainer and Analyst at Follett Software, where responsibilities included managing technical support initiatives and fostering interdepartmental relationships. Additionally, Shawn gained experience at Hewitt Associates as a Senior Technical Support Specialist, delivering technical support and training for internal systems and Microsoft products.