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Sravani Gomatam serves as a Salesforce Delivery Manager at FocalCXM since June 2022, having previously held the position of Lead Salesforce Business Analyst at Fission Labs and Cloud Peritus from February 2021 to May 2022. Prior experience includes various roles at Deloitte Support Services Pvt Ltd, where Sravani progressed from Senior Analyst to Assistant Manager from February 2014 to January 2021, and a Senior Executive position at Bharti Airtel Services from June 2011 to January 2014, focusing on customer experience and KPI management. Sravani began the career as an Executive at Bharti Airtel Limited from March 2007 to May 2011, involved in internal process auditing and service assurance. Sravani holds a Master of Business Administration in Information Technology from Ulyanovsk University, Russia, completed between 2014 and 2016.