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Jo L. is a Professional Services Consultant at Fluid Topics since September 2024, possessing extensive experience in product operations, research, and information architecture. Previously, Jo L. worked at Paligo as a Product Operations & Research Manager, where responsibilities included enhancing data collection and guiding product strategy. Jo L. has also held leadership roles within the Society for Technical Communication - Toronto Chapter and contributed as an Information Architect at AMD and Precision Content Authoring Solutions Inc. Educational qualifications include a Master of Science in Information Design and Development from Munster Technological University and ongoing studies in Strategic Leadership at the University of Toronto. Jo L.'s diverse background reflects a strong commitment to improving user experience and collaboration across teams.