Fluency Firm is a full-stack growth marketing agency that uses a data-driven approach to help brands build and scale their audiences, customers, company, and revenue through creative, web design, CRO, performance media, analytics, and technology. Founded by a couple of DTC nerds working in tech, media, entertainment, and ecommerce for the last 15 years at brands like Hulu, NBC Universal, Sony Pictures, Anine Bing, Joie, and more.

Fluency Firm sits at the intersection of commerce, tech, growth, and creative to act as your outsourced Chief Digital or Growth Officer.

Services we offer:
- Performance Marketing & Media Buying (Facebook, Google, Pinterest, TikTok, Snap, CTV, DRTV, OOH, Audio)
- Ecommerce & Growth Strategy 
- CRM, Retention, & Email Marketing (Klaviyo, Listrak, SailThru, Salesforce, and more)
- SEO
- Conversion Rate Optimization

Advertising

Business Intelligence

Enterprise Software

Marketing

Technology

Fluency Firm

Jacob Rokeach

Cassidy Coleman

Ben Dickshinski

The CRM and Lifecycle Team at Fluency Firm designs and executes comprehensive customer relationship management strategies to enhance client retention and engagement. Utilizing platforms like Klaviyo, Listrak, SailThru, and Salesforce, they focus on personalized email marketing, customer segmentation, and lifecycle campaigns to optimize customer experiences and drive long-term growth.

CRM and Lifecycle Team

Marketing and Advertising

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CRM and Lifecycle Team

About

Team members

Other teams at Fluency Firm

Marketing and Advertising

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CRM and Lifecycle Team

About

Team members

Other teams at Fluency Firm

Marketing and Advertising

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