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Kratika Kukreja is an experienced professional in social media management and customer service, currently serving as a Social Media Associate at FloBiz since July 2022, focusing on enhancing digital media presence and audience engagement. Prior roles include CIBIL Advisor and Social Media Coordinator at Technotask Business Solutions Pvt Ltd, where Kratika facilitated communication between stakeholders and customers to resolve issues. Earlier experience as a Customer Service Agent at Magnum involved efficiently addressing customer inquiries through online chat channels. Kratika holds an MBA in Event Management from Parul University and a BCom in Tourism and Travel Services Management from The Bhopal School of Social Science.