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David O'Brien currently serves as the Senior Director of Customer Experience at FLO EV Charging, a position held since November 2021. Previously, David held the role of Director Of Operations at Swept Janitorial Software, managing operations for a SaaS solution. As Customer Success Territory Manager at Novatek International, David oversaw sales teams and customer projects within the life sciences sector. Prior roles include Director Of Managed Services Operations at Pythian, Director of Global Customer Success Centers at TransCore, and VP of Montreal Operations at Hitachi ID Systems, where responsibilities included managing customer success teams and overseeing operations. David's career began with positions at TELUS and TENROX Corporation. David holds a DEC in Computer Science Technology from CEGEP Vanier.