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Shilpi Kalita is a seasoned customer experience professional with extensive expertise in the telecommunications sector. Currently serving as a Customer Experience Coach at Flipkart since April 2022, Shilpi previously held managerial roles at Vodafone Idea Limited, where responsibilities included driving collection efforts and enhancing customer experience metrics. Earlier positions at Idea Cellular Ltd and Netxcell Limited involved managing customer lifecycle strategies and executing targeted marketing campaigns. Shilpi's career began at Bharti Airtel Limited, contributing to sales and business excellence initiatives. Academic qualifications include an MBA in HR from Periyar University and a Diploma in IT from the National Institute of Information Technology.