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Jennifer Costa has a strong background in customer success operations and business operations in the technology industry. Jennifer'smost recent role was as the Director of Customer Success Operations at Flashpoint, starting in September 2022. Prior to that, they worked at GE Digital from 2010 to 2022, holding various senior positions in business operations and customer support. Jennifer also gained experience at GE Intelligent Platforms and GE Fanuc Automation Corp in knowledge engineering and technical support roles. Jennifer's career began at Stream International as a Technical Customer Support Representative.

Jennifer Costa attended Crotonville Alumni starting in 2019, with no specified end date. Jennifer also studied at Bristol Community College, though the specific dates are unknown. Jennifer has obtained certifications in "The 10 Pillars of Customer Experience," "Sharing Your Best Self at Work," and "15 Secrets Successful People Know about Time Management (getAbstract Summary)" from LinkedIn. The certifications were obtained between 2021 and 2022, with exact months not provided.