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Alexander Miles has extensive experience in technical support and operations management across various companies in the technology sector. Currently serving as a Field Operations Manager at Flash since October 2020, Alexander oversees the functionality of equipment and software while collaborating with remote teams to address service issues and enhance customer relations. Previous roles include Field Product Support Technician Tier II at IPS Group, Advanced Technical Support Representative at AT&T, and Senior Communications NCO in the US Army. Educational qualifications include an IT Cybersecurity Professional degree from New Horizons Computer Learning Center and an Associate's degree in Information Technology from Strayer University.