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Leena Lalli has extensive work experience in various roles related to customer support and operations management. Leena has served as the Director of Support at Flair Airlines since 2023, and previously worked as the Call Center Manager at PNI Digital Media Ltd from 2020 to 2023. Before that, they held the position of Business Operations Manager at Island Countertops Ltd. from 2019 to 2020.

Leena also has a significant tenure at Aeroplan, where they worked as the Aeroplan Customer Support Manager and Contact Center Operations Coordinator from 2009 to 2019. Their earlier experience includes roles at eBay, where they served as the Buyer Support Supervisor, Customer Support Team Lead, and Customer Service Representative from 2003 to 2009.

Overall, Leena Lalli possesses a diverse range of skills and expertise in managing customer support teams and ensuring operational efficiency in various industries.

Leena Lalli attended the British Columbia Institute of Technology from 2000 to 2003, where they studied Business Administration, Management, and Operations. Leena has additional certifications as a ProsciĀ® Certified Change Practitioner from Prosci and as a Professional Scrum Masterā„¢ I (PSM I) from Scrum.org, both obtained in 2023.