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Martina Heinz has a diverse background in aviation and customer care, currently serving in a Customer Care and Onboarding role at FL3XX since February 2022, where responsibilities include onboarding new customers, technical assistance, training organization, and documentation management. Previous experience includes positions at FAI Rent-a-Jet AG as Crew Planning Manager and Assistant Crew Training, where flight crew rosters and training sessions were optimized, and roles at EUROP STAR, GlobeAir AG, and Trade Air, focusing on flight operations, crew scheduling, and compliance with flight time limitations. Martina holds a Master's degree in Air Traffic and Transport Engineering and a Bachelor's degree in Aeronautics from the University of Zagreb, alongside a high school diploma in Aviation personnel. Additionally, experience as a Table Tennis Volunteer Coach and a trainee at EUROCONTROL enriches Martina's professional profile.