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Jay de Vera is an experienced Implementation Manager at Five9, where responsibilities include implementing virtual contact center software solutions for commercial and enterprise customers since January 2015. Key roles encompass project management, platform engineering, and solutions architecture, alongside tasks involving IVR and dialer configurations, integrations with various CRM systems, and AI solution configurations. Promotions at Five9 include Implementation Manager II in August 2017, IV in May 2021, and V in July 2023. Prior to Five9, Jay served as an Affiliate Engineer at Verizon Enterprise Solutions from October 2012 to January 2015, providing global technical support, and as a Technical Support Professional at Sykes Enterprises, addressing issues for AT&T Managed Internet Service customers. Jay began a career in technical support at Link2Support Inc, specializing in networking devices, after earning a Bachelor's degree in Electrical, Electronics, and Communications Engineering from AMA University in 2003.