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Carl Volk is an experienced professional specializing in technical support and implementation, currently serving as an Implementation Specialist at Points North since March 2023. Prior roles include Senior Solution Delivery Advisor at 8x8, Help Desk Analyst-Contractor at Assurant, and Tier 1 Technical Support at GTL, where Carl provided comprehensive technical assistance and managed customer support tickets. A strong background in sales and account management includes positions as Regional Account Manager at Medicom Health Interactive and Inside Sales Account Manager at Infor, demonstrating success in generating leads and addressing client needs. Carl's early career includes management roles and property oversight, highlighting strong leadership and operational skills. Carl holds an Associate of Science in Network and System Administration from Dakota County Technical College, a Bachelor in Business Administration from Northern Illinois University, and an Associate of Fine Arts in Music from the College of DuPage.