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Anthony Cross has extensive experience in the financial services industry, holding various leadership positions such as Contact Center Director at Five Star Bank and Manager of Workforce Management at Livingston International. At KeyBank, Anthony served as Sales Performance Manager, while prior roles include Business Support Manager, Workforce Manager, and Team Leader in Call Center Analytics at First Niagara Bank. Anthony began professional career in mail operations at Erie Community College. Educational background includes an Associate's degree in Advertising from Bryant & Stratton College, earned between 1996 and 1998.