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Taylor Pack is an experienced professional in operational excellence and customer success, currently serving as the Director of Operational Excellence at Five Below since May 2021. Prior roles include serving as an ASG Labs Advisor at ASG for nearly a year, Head of Customer Success at Traject, and Vice President of Customer Success at GatherUp, where Taylor successfully established customer engagement programs. Previous experience at Branch includes the role of Vice President of Customer Development, contributing to the expansion of the company from 3 to over 40 employees and leading a customer success team. Taylor's extensive background at Target includes various leadership roles, notably as Lead Business Partner, focusing on Omni-Channel Operations and driving process change. Taylor holds a degree in Management and Economics from Hamline University.