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Sophie Wagner is a seasoned operations professional currently serving as Senior Director of Operations at Fiserv, where responsibilities include supporting Merchant and Partner Operations in Agent and ISV channels since October 2018. Prior to this role, Sophie held several positions at CardConnect from April 2015 to September 2018, progressing from Merchant Solutions Representative to Director of Merchant Solutions. Experience also includes working as a Compliance Analyst at JPMorgan Chase and a Client Relationship Specialist at Vanguard. Early career roles include Assistant Branch Manager at Franklin Mint Federal Credit Union and Customer Service Representative at Genuardi's, complemented by a background as a substitute teacher. Sophie earned a Bachelor of Science in Secondary Education and Teaching from PennWest Clarion in 2010 and attended Gwynedd Mercy Academy High School from 2002 to 2006.