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Michael Burwell, who joined FirstWatch in 2010, has a critical job. He’s tasked with making sure the computing systems, including the hardware and software that the customers and internal staff rely on to run FirstWatch, are properly maintained and updated.

For most people, troubleshooting a computer issue is about as fun as a stubbed toe. For Michael, technical issues are challenges that he enjoys delving into and getting solved quickly.

Michael earned a BS from the College of Education at the University of Georgia, but he quickly realized that information technology was his passion. He’s especially proud of the FirstWatch teams’ ability to solve problems for customers, including one EMS agency that was struggling with boosting response times and turned to FirstWatch to determine where the delays were occurring.