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Michael Bedggood is an experienced Business Readiness Manager currently leading a team of incident analysts at Aware Super, where responsibilities include overseeing a comprehensive knowledge database to enhance customer experience. Previously, Michael served as Business Readiness Lead, contributing to a major Digital Transformation project, and as Customer Service Team Lead at Aware Super, where leadership was provided to a team of consultants. Prior roles include Senior Superannuation Consultant & Quality Coach at VicSuper, focusing on improving member experience and compliance, and Office Services Manager at TelstraSuper, where team management and office operations were prioritized. Early experience includes roles in customer service and inquiry resolution at Mercer and TelstraSuper, establishing a strong foundation in superannuation expertise. Michael holds a VCE from Ballarat High School.