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Charlotte Wheaton possesses extensive experience in project management and customer service within the railway and retail sectors. Since December 2015, Charlotte has held several key positions at Great Western Railway, including Project Manager for New Stations and Customer Experience Programme Manager, with a strong focus on stakeholder engagement and enhancing customer satisfaction. Prior to this, Charlotte excelled as Assistant Store Manager at Dunelm, leading a team of up to 25 and achieving exceptional customer satisfaction scores. Charlotte's professional journey also includes a marketing internship at the University of Exeter Students' Guild and an accommodation officer role at Sprachcaffe/GEOS Languages Plus. Charlotte holds a Bachelor of Arts degree in Business Studies with Marketing from the University of the West of England.