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Karen Maloney is an accomplished executive in customer success and management with extensive experience across various leadership roles. Currently serving as the Vice President of Professional Services at First Due since October 2023 and working as an Executive Management Consultant since May 2023, Karen has a proven track record in enhancing customer experiences and driving business outcomes. Previous roles include Chief Customer Officer at Bloomerang and Vice President positions at WorkWave, Real Green Systems, Verint, and ForeSee, where Karen implemented strategies that significantly improved customer onboarding, reduced churn, and increased revenue. With a Bachelor's degree in Information Technology from the University of Phoenix, Karen has consistently focused on building customer-centric teams and fostering strong client relationships throughout their career.