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Peter Gregg is a seasoned professional with extensive experience in customer care and innovation within various industries. Currently serving as Sr. Director of Customer Care - Innovation at First Advantage since May 2024, Peter leads efforts to enhance recruitment processes through innovative HR technology solutions. Previously, Peter held roles such as Executive Mentor at Everwise since May 2013, Director of Customer Care for the Americas at iRobot, Director of Global Strategy, Innovation, and Design at eBay, and Head of Global Customer Technology and Global Workforce Operations at General Motors, where notable achievements included leading GM's Best In Class program. Additional experience includes leadership roles at Sears Holdings Corporation and Time Warner Cable, contributing significantly to customer care operations and satisfaction. Peter holds a Bachelor of Business Administration in Information Technology from The University of Texas at Austin and Western Governors University.