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Olivia Palmer is a Customer Success Manager at Firmex since November 2022, previously holding the position of Customer Success Associate. Prior to Firmex, Olivia was the London Showroom Manager and Client Services Representative at Fritz Fryer Lighting Specialists from September 2021 to November 2022. Earlier experience includes a role as a Sales Development Representative at Yext, where key responsibilities involved outbound prospecting and maintaining the sales database. Olivia began a career in retail with TK MAXX, emphasizing customer service skills, and also gained experience as a Special Education Teacher Assistant at Woking High School. Olivia holds a Bachelor's degree in History from the University of Exeter, obtained between 2017 and 2020.